Guarantee and Warranty Policy
We are dedicated to providing high-quality remote control mower that deliver top-notch performance. We stand by our products with a comprehensive Guarantee and Warranty policy, ensuring that your investment is protected. Whether you’re purchasing a Remote Control Track Mower or a Remote Control Sprayer, we’ve got you covered every step of the way.
1. Guarantee
Our Guarantee is a testament to the durability and excellence of our remote control mower. When you choose BESTIN, you are backed by:
- Quality Assurance: All BESTIN mower undergo rigorous testing to meet international standards.
- Satisfaction Guarantee: We are confident you’ll be satisfied with the performance of your machine. If you’re not happy with your purchase, contact us within 30 days for a resolution.
- Reliable Support: Our dedicated customer support team is always ready to assist with any questions or issues.
2. Warranty Coverage
BESTIN offers an industry-leading warranty designed to protect your mower and keep it running at peak performance. Here’s what is covered:
- Manufacturer Defects: Any defects in materials or workmanship are covered by our warranty.
- Parts and Labor: The warranty covers both parts and labor for repairs needed due to manufacturing defects.
- Free Shipping for Warranty Claims: If you need to return your mower or receive replacement parts, we will cover the shipping costs.
Note: The warranty begins on the date of purchase and is valid for the period outlined in the product’s warranty documentation.
3. What’s Not Covered Under Warranty?
While we offer comprehensive coverage, some conditions are not included under the warranty:
- Improper Use or Misuse: Damages resulting from incorrect use, installation, or maintenance are not covered.
- Normal Wear and Tear: Parts that naturally wear out over time, such as belts, blade, and other consumables, are not included.
- Third-Party Modifications: If modifications or repairs are made by third parties, the warranty may be voided.
For more details, please refer to our full Warranty Terms & Conditions.
4. How to File a Warranty Claim
If you need to make a warranty claim, follow these simple steps:
- Contact Our Support Team: Reach out to us via contact us, providing your mower’s serial number, purchase details, and a description of the issue.
- Provide Documentation: We may ask for a copy of your purchase receipt or photos of the defect.
- Inspection and Repair: After receiving your claim, we’ll inspect the machine and arrange for repairs or replacements as necessary.
5. Contact Us
If you have any questions about this Guarantee and Warranty Policy, You can contact us:
By email: info@bestingroup.com
Questions?
We Are Here For You!
BestIn Mower. Sales
- + 86 186 6166 9223
- info@bestinmower.com